We've been very fortunate to receive countless responses and near endless feedback from our readers, CRM users, consultants, analysts, industry influencers and vendors. Several new CRM software evaluation criteria included in version 9 were suggested by readers. We invite input of all types - suggestions, recommendations, constructive criticism and complaints.
"Thanks for the advice. I'm sure we streamlined our sales force automation (sfa) software selection project by one-third and made a much more informed decision."
Sam Shillington, Salt Lake City, Utah
"This was our second time through a CRM software selection project. The first time we stalled and then the project got sidelined by higher priority tasks. When we restarted the project with the CRM software report, we immediately recognized the value of the product evaluations and successfully finished the project by selecting a hosted CRM product which we've been very happy with."
Julie Grimes, Columbus, Ohio
"I've read the last three versions of the software report. Thanks for adding the hosted software vendors in the last version. We ended up switching from a client/server CRM system to a on-demand CRM system and your guide was instrumental in helping us make a successful decision. We've been on the new saas product for just over one year and really enjoy it."
Maria Alverez, Mexico City, Mexico
"After doing an exhaustive short list evaluation and selection, I actually used the crm software report to validate my findings. I found that the crm software report and my own research validated and complimented each other nicely. I just wish I had found the crm software report before I did so much work."
Tracy Phillips, Sacramento, California
"We gave your report a try before hiring an outside consultant. Based on its research, we short-listed 4 software as a service crm products and then retained a consultant to help us analyze them in detail. We're sure the report accelerated our project by over a month and saved us a month's worth of consulting fees."
"After vetting your analysis with some of our own first hand experiences, our CRM software selection project team found the information very useful. We were actually unaware of the vertical market solutions for our industry before reading the report."
Karen Shifley, Seattle, Washington
"Thanks for adding the international considerations section to the report. Companies like ours in Australia are generally forced to figure out the global CRM implications on our own."
Jeffrey Hildabrand, Melbourne, Australia
"As a full-time CRM software consultant who specializes in software selection, business process reengineering and project management, I found your report analysis and recommendations spot on. I'll be submitting some additional evaluation criteria to you shortly."
Jason Stockhard, Jacksonville, Florida
"Thanks for the report. I've been checking in about once a year and downloading the newest versions in order to stay abreast of the market leading customer relationship management software products. I have not found another piece of free or paid analysis that provides the reviews you do."
Adam Silverstein, Miami, Florida
"While we've not changed our CRM software system for over five years, I've read the last 4 versions of the CRM software report just to keep pace with the CRM market as well see how our own vendor solution keeps up with the rest of the pack."
Jonathon Streeter, Perth, Australia
"We relied upon your crm report in January of last year. Since then we've implemented one of the top rated systems and have exceeded our expectations for this project. Our user adoption has been high and the ROI is clearly visible. Thanks for your help."