Providing recommendations within the context of company size, budget, business requirements and even country provide additional perspectives that go beyond simple product comparisons. With each CRM software category, we also drill down into the most influential factors which separate great CRM systems from the rest of the pack.
Regardless of CRM software category, key evaluation, measurement and venor rankings are performed for each of the three primary CRM functions of Sales Force Automation (SFA), Marketing and Customer Support.
|Key Criteria in Making a CRM Purchase Decision
With the 8th release of the CRM Software REPORT, we included the strategy, framework and resources for successful CRM software negotiation. We've expanded this content to include what prices and discounts are being recorded in the market place and provided access to several tools which facilitate or automate these key software selection tasks.
|Assembling The Right Project Team
Once an organization has selected the best fit CRM software application, the next step is to assemble the project team. Getting the right people involved is a precursor to solidifying software CRM strategy, implementation planning or project kick-off. This 9th edition includes a new section which identifies project team roles, responsibilities and the synergy to be achieved in the vendor-client relationship.